Makeswift's Incident on March 2, 2026
March 2nd, 2026
Incident Report
On March 2nd, 2026, the Makeswift Builder (app.makeswift.com) experienced slow load times for approximately 1 hour and 15 minutes. During this period, the Builder was slow to load or timed out entirely. There was no impact to the Makeswift API or customer live pages — the impact was scoped just to the Builder.
We apologize for the impact — we know how critical a working Builder is to your workflow, and we're taking steps to make sure this doesn't happen again.
What happened?
The slow load times were caused by a degradation on our feature flags provider's side. The Builder depends on our feature flags provider at load time, and when their service became unresponsive, the Builder would stall waiting for it rather than proceeding with defaults.
The degradation was the external trigger, but we didn't have a sufficient fallback in place for when our feature flags provider is slow or unavailable. That's on us, and it's what we're fixing.
Incident Response Timeline
All times below are in the Eastern Daylight Timezone on March 2nd, 2026.
11:15 AM: Internal alert for Builder load times fired.
11:18 AM: Alert failure rate reached 100%.
11:38 AM: Identified our feature flags provider as the root cause.
12:05 PM: A fix was ready and being tested.
12:18 PM: Fix merged.
12:23 PM: Deployed to Staging; fix confirmed.
12:24 PM: Deploy to Production initiated.
12:30 PM: Deployed to Production — feature flags provider timeouts no longer impacting the Builder.
The Builder was experiencing slow load times for approximately 1 hour and 15 minutes.
Short Term Resolution
- Shipped a workaround so that slow or unresponsive responses from our feature flags provider no longer block the Builder from loading.
Long Term Mitigation
- We are improving how we monitor our feature flags provider and other external services so we can detect and respond to degradations faster.
- We are adding test coverage to verify that our system behaves gracefully when external services fail.
We apologize for the impact this had and appreciate your patience. If you have any questions, reach out to us at support@makeswift.com.